Terms of Service

1. Agreement and acceptance

These Terms form a binding agreement between you and CrewDriven. By clicking "Sign up", creating a workspace, or accessing the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.

If you are using the Service on behalf of an organization (an agency, company, partnership, or other legal entity), you represent that you have authority to bind that organization to these Terms, and references to "you" include both you and that organization.

2. Definitions

• "Service" means the CrewDriven operations management platform, including the website at crewdriven.com, all tenant subdomains (e.g. customer.crewdriven.com), associated APIs, mobile or desktop clients, and any related services we provide.
• "Workspace" means an isolated tenant environment within the Service, identified by a unique subdomain, in which client, team, financial, and operational data is stored.
• "Account" means the personal user record (email address and credentials) used to authenticate to the Service. A single Account may have access to one or more Workspaces.
• "User Content" means any data, text, files, images, invoices, time logs, client records, financial records, or other material that you or your users submit, upload, or store in the Service.
• "Workspace Owner" means the Account that originally created a Workspace, or that has been designated as the administrative owner of that Workspace. The Workspace Owner controls billing, member access, and deletion of the Workspace.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to create an Account or use the Service. The Service is not intended for use by anyone under 16, and we do not knowingly collect personal data from children.

If you are creating a Workspace or using the Service on behalf of an organization, you represent and warrant that you have full legal authority to bind that organization to these Terms.

You may not use the Service if you are barred from doing so under applicable law, or if you are located in, under the control of, or a national or resident of a country subject to comprehensive sanctions imposed by the United States, the European Union, or other relevant jurisdictions.

4. Your account and security responsibility

You are responsible for safeguarding your Account credentials, including your password and any access tokens. You agree not to share your credentials with anyone outside your team and to notify us promptly at [email protected] of any unauthorized access or suspected breach of your Account or Workspace.

You are responsible for all activity that occurs under your Account and within any Workspace you administer, including activity by team members, contractors, or other users you invite. We strongly recommend enabling all available security controls and using unique, sufficiently strong passwords.

We may suspend or limit Account access without prior notice if we reasonably believe your Account has been compromised or is being used in a way that endangers other users, the Service, or third parties.

5. Subscription, pricing, and the free-during-launch period

CrewDriven is currently in a launch period. During this launch period, the Service is provided to all Workspaces at no cost. There is no time-boxed trial, no credit card requirement, and no automatic conversion to a paid plan at the end of any period.

After the launch period, CrewDriven will move to a single flat per-workspace price — no bundles, no per-seat upcharges as your team grows, no add-on shopping. Pricing details will be published on our pricing page before any change takes effect.

Existing Workspaces will receive at least sixty (60) days written notice (by email to the Workspace Owner and/or by prominent in-app notice) before any pricing change applies to them. Workspaces created during the launch period are eligible for grandfathered terms — meaning, where commercially reasonable, you will be offered a published launch-customer rate that remains in effect for as long as your Workspace stays active and continues to comply with these Terms.

When and if paid plans are introduced, additional billing terms (including payment processing, taxes, renewals, refunds, suspension for non-payment, and currency) will apply. Those additional terms will be presented to the Workspace Owner before any charge is initiated and must be accepted before billing can begin.

We may run promotional offers, beta features, or discounts from time to time, each on terms we disclose at the time of the offer. We may also discontinue or modify such offers at our discretion.

6. Acceptable use

When using the Service, you agree not to:

• Use the Service for any unlawful purpose, including but not limited to fraud, money laundering, tax evasion, infringement of intellectual property rights, or violation of export, sanctions, privacy, or labor laws.
• Send unsolicited bulk communications (spam) through or in connection with the Service, including using stored client contacts to send marketing or other messages that violate applicable anti-spam laws (such as CAN-SPAM, CASL, or GDPR rules on direct marketing).
• Upload, store, transmit, or distribute content that infringes any third-party intellectual property rights, violates anyone's privacy rights, is defamatory, obscene, harassing, threatening, or otherwise unlawful.
• Attempt to reverse-engineer, decompile, disassemble, scrape, copy, or otherwise extract the source code, underlying ideas, or proprietary techniques of the Service, except to the extent such restriction is prohibited by applicable law.
• Interfere with or disrupt the integrity, security, or performance of the Service, attempt to gain unauthorized access to it or any related systems, or probe, scan, or test its vulnerability without our prior written permission.
• Use any automated means (bots, crawlers, scrapers) to access the Service or its data, except for normal browser usage and any documented and authorized APIs we provide.
• Generate disproportionate load on the Service that adversely affects other users, including running excessive queries, mass-importing data in ways that we have not approved, or attempting denial-of-service-like patterns.
• Resell, sublicense, or otherwise commercially exploit the Service or access to it without our prior written consent, except as expressly permitted (for example, normal use by an agency administering its own client work inside a Workspace).
• Misrepresent your identity, impersonate another person or entity, or create Accounts using false information.

7. User Content

You retain all ownership rights in your User Content. We do not claim ownership of the clients, employees, invoices, payments, time logs, files, or other records you store in the Service.

To operate the Service for you, you grant CrewDriven a worldwide, non-exclusive, royalty-free, sublicensable (only to our sub-processors and only as needed to deliver the Service) license to host, store, transmit, display, copy, and process your User Content. This license exists solely so that we can provide, secure, support, back up, and improve the Service for you. It ends when the relevant content is deleted from our active systems and any required retention or backup period expires.

You are solely responsible for the legality of your User Content and for ensuring that you have all rights, consents, and lawful bases necessary to collect, store, and process that content in the Service, including any personal data of your clients, employees, contractors, or other third parties.

Where you upload personal data of third parties (for example, your employees' contact information or your clients' billing details), you are the data controller for that information and CrewDriven acts as your data processor. A separate data processing addendum may be made available on request.

We do not routinely review User Content, but we reserve the right to remove or restrict access to content that violates these Terms, applicable law, or the rights of third parties.

8. Intellectual property of CrewDriven

The Service, including its software, source code, design, user interface, brand, logos, trademarks, documentation, and content created by us, is owned by CrewDriven or its licensors and is protected by intellectual property and other applicable laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the period in which your Account and Workspace are active.

No rights are granted to you other than those expressly set out in these Terms. You may not remove or alter any proprietary notices, trademarks, or branding from the Service.

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, worldwide, royalty-free, irrevocable license to use that feedback for any purpose, without any obligation to you.

9. Modifications to the Service

We are actively developing the Service. We may add, change, remove, or restrict features at any time. For changes that materially reduce the functionality available to existing Workspaces, we will provide reasonable advance notice — by email to the Workspace Owner and/or by in-app notice — where it is commercially practicable to do so.

We may also schedule maintenance windows that temporarily make the Service unavailable. We will try to schedule planned maintenance outside common business hours and to provide notice where practicable.

We do not guarantee that any particular feature will remain available indefinitely, and we are not liable for changes or discontinuations made in accordance with this section.

10. Term, termination, and data export

These Terms remain in effect for as long as you have an Account or administer a Workspace. You may stop using the Service at any time. The Workspace Owner may also delete the Workspace from within the Service.

You may export your Workspace data using the export features we make available within the Service. Where reasonable export tooling is not yet available for a given data type, you may request a copy by emailing [email protected]; we will provide it in a commonly used machine-readable format where reasonably possible.

We may suspend or terminate your Account or your Workspace, with or without notice, if you materially breach these Terms, if continued provision of the Service is prohibited by law, if your use creates a security or legal risk to us or other users, or if the Workspace shows no activity (no logins and no data changes) for an extended period, in which case we will attempt to notify the Workspace Owner before deletion where we have valid contact information.

After termination, we may retain User Content for a limited period in line with our Privacy Policy and to satisfy legal, tax, accounting, or regulatory obligations, after which it will be deleted or anonymized. Backups may persist for an additional period and will be overwritten in the normal course of operations.

11. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise, to the maximum extent permitted by applicable law. CrewDriven specifically disclaims any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, timely, secure against every possible attack, or that any defects will be corrected. We do not warrant that the Service will meet your specific requirements or produce specific business or financial results.

The Service is an operations and recordkeeping tool. It is not a substitute for professional legal, tax, accounting, or financial advice. You are responsible for the correctness of the data you enter and for the financial, tax, payroll, and legal decisions you make using the Service.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

12. Limitation of liability

To the maximum extent permitted by applicable law, in no event will CrewDriven, its affiliates, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost savings, lost data, loss of goodwill, business interruption, or substitute service costs, arising out of or in connection with the Service or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with the Service or these Terms, regardless of the cause of action, will not exceed the greater of (a) the total amount you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars (USD 100). During the free-during-launch period, amounts paid will be zero, so the cap will be one hundred US dollars (USD 100) where this section applies.

These limitations are an essential basis of the bargain between you and CrewDriven, and they apply to the fullest extent permitted by law, regardless of whether the limited remedies fail of their essential purpose. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless CrewDriven, its affiliates, and their respective officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any applicable law; (d) your violation of any third-party right, including any intellectual property, privacy, or contractual right; or (e) any dispute between you and your team members, clients, contractors, or other third parties relating to your business activities.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate with our defense of any such claim.

14. Governing law and dispute resolution

These Terms, and any dispute arising out of or in connection with them or the Service, will be governed by the laws of Estonia, without regard to its conflict-of-laws rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods.

Subject to mandatory consumer protection laws that may apply where you live, you and CrewDriven agree to submit to the exclusive jurisdiction of the competent courts of Estonia for the resolution of any disputes arising out of or in connection with these Terms or the Service.

Before initiating any formal proceedings, we ask that you contact us at [email protected] so we can try to resolve the matter informally. Most disputes can be resolved this way.

Nothing in this section affects any non-waivable rights you may have under the mandatory law of your country of residence.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email (to the address associated with your Account) and/or by in-app notice, and we will update the "Last updated" date at the top of this page.

Where the change materially affects your rights or obligations, we will provide reasonable advance notice before it takes effect. Your continued use of the Service after a change takes effect constitutes your acceptance of the updated Terms. If you do not agree to the changes, you should stop using the Service and may delete your Workspace.

16. General

These Terms (together with our Privacy Policy and any other agreement we expressly incorporate by reference) constitute the entire agreement between you and CrewDriven regarding the Service and supersede all prior or contemporaneous communications.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be replaced or modified only to the extent necessary to make it enforceable.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. You may not assign or transfer these Terms or your Account without our prior written consent; we may assign them in connection with a merger, acquisition, sale of assets, or by operation of law.

No agency, partnership, joint venture, or employment relationship is created by these Terms. We are independent contractors with respect to each other.

17. Contact

If you have questions about these Terms, please contact us:

• HALSOFT OÜ
• Papli tn 20, Viljandi 71020, Estonia (Registry code 10208842, VAT EE100210936)
• Email: [email protected]